Sometimes, network lags can delay the delivery of the package and in such cases, rebooting the app will sometimes correctly deliver the items that you purchased. Please first try these quickfixes below:
■ Quick Fix
1. Close the app and reload
2. Go to the in-game Shop
3. Tap on the same package you purchased
4. Tap to go "BACK" (do not go through with purchase)
This may help force the looped purchase to go through.
However, if this does not work, please contact game support with the following information.
■ Failed Purchase Request Form
1. User ID / Nickname :
2. Name of the Package / Items that you purchased :
3. Date of purchase :
4. Purchase price (and currency) :
5. Google Play Order Number (GPA number) :
6. (Or) the email address you used to make the purchase on Google Play :
7. Do you want us to deliver the items to your account or have the purchase refunded?
Please make sure to fill out all relevant fields for faster processing!